Boiler Breakdown &
Home Emergency Cover

• • Unlimited callouts
• • Expansion Vessel
• • PCB’s (Main Board)
• • Internal Pump
• • Manifold
• • Heat exchanger
• • Fan
• • Diverter Valve

• • We will carry out carbon monoxide test as part of your annual boiler service.

• • A visual check of the boiler
• • The boiler being operated safely to identify any working faults
• • A flue gas analysis test
• • Opening and inspecting the boiler if necessary
• • Checking the flue and ventilation are in accordance with Gas Safety Regulations
• • Checking and adjusting the system pressure
• • Cleaning the condensate trap
• • Visually checking and bleeding the radiators, if necessary
• • A visual check of the hot water cylinder
• • Confirmation in writing that the service has been carried out

• • If your boiler is less than seven years old and we cannot repair it, we will replace the boiler.

• • Boiler repairs are limited to £250 for first 3 months of the cover
• • Pre-existing, system design or installation faults
• • Weather related faults
• • Repair or replacement of the boiler, if your boiler is over 7 years or more at sign up, should our engineer determine that the boiler is beyond economical repair or replacement parts are not available.
• • Faults caused by sludge in the central heating system
• • Faults caused by disconnection of electricity, gas or water services to you home.
• • Damage caused when you home is unoccupied for more than 28 days
• • We do not cover Guest houses/B&Bs
• • Trace and access
• • Repairs or replacement of boiler and heating controls

• • Unlimited callouts
• • Expansion Vessel
• • PCB’s (Main Board)
• • Internal Pump
• • Manifold
• • Heat exchanger
• • Fan
• • Diverter Valve

• • Replacement or repair of thermostat and programmers
• • External Pump and Motorised Zone Valves
• • Repair or replacement of radiator valves
• • Repair or replacement of central heating pipe
• • Repair or replacement of external expansion vessels

• • A visual check of the boiler
• • The boiler being operated safely to identify any working faults
• • A flue gas analysis test
• • Opening and inspecting the boiler if necessary
• • Checking the flue and ventilation are in accordance with Gas Safety Regulations
• • Checking and adjusting the system pressure
• • Cleaning the condensate trap
• • Visually checking and bleeding the radiators, if necessary
• • A visual check of the hot water cylinder
• • Confirmation in writing that the service has been carried out

• • We will carry out carbon monoxide test as part of your annual boiler service.

• • If your boiler is less than seven years old and we cannot repair it, we will replace the boiler.

• • Boiler repairs are limited to £250 for first 3 months of the cover
• • Pre-existing, system design or installation faults
• • Weather related faults
• • Repair or replacement of the boiler, if your boiler is over 7 years or more at sign up, should our engineer determine that the boiler is beyond economical repair or replacement parts are not available.
• • Faults caused by sludge in the central heating system
• • Faults caused by disconnection of electricity, gas or water services to your home.
• • Damage caused when you home is unoccupied for more than 28 days
• • We do not cover Guest houses/B&Bs
• • Trace and access

• • Unlimited callouts
• • Expansion Vessel
• • PCB’s (Main Board)
• • Internal Pump
• • Manifold
• • Heat exchanger
• • Fan
• • Diverter Valve

• • Replacement or repair of thermostat and programmers
• • External Pump and Motorised Zone Valves
• • Repair or replacement of radiator valves
• • Repair or replacement of central heating pipe
• • Repair or replacement of external expansion vessels

• • Unlimited callouts
• • Repairs to gas leaks on accessible gas pipes located inside your property, which supplies gas boiler and other gas appliances

• • Unlimited callouts
• • Repairs to the electric circuits
• • Repair to your fuse box
• • Repair or replace circuit breakers.
• • Repair or replace standard light switches, sockets, shower switch

• • Unlimited callouts
• • Repairs to leaking cold water pipe (after the main stop cock)
• • Repair to leaking hot water pipe or fittings

• • A visual check of the boiler
• • The boiler being operated safely to identify any working faults
• • A flue gas analysis test
• • Opening and inspecting the boiler if necessary
• • Checking the flue and ventilation are in accordance with Gas Safety Regulations
• • Checking and adjusting the system pressure
• • Cleaning the condensate trap
• • Visually checking and bleeding the radiators, if necessary
• • A visual check of the hot water cylinder
• • Confirmation in writing that the service has been carried out

• • We will carry out carbon monoxide test as part of your annual boiler service.

• • If your boiler is less than seven years old and we cannot repair it, we will replace the boiler.

• • Boiler repairs are limited to £250 for first 3 months of the cover
• • Pre-existing, system design or installation faults
• • Weather related faults
• • Repair or replacement of the boiler, if your boiler is over 7 years or more at sign up, should our engineer determine that the boiler is beyond economical repair or replacement parts are not available.
• • Faults caused by sludge in the central heating system
• • Faults caused by disconnection of electricity, gas or water services to you home.
• • Damage caused when you home is unoccupied for more than 28 days
• • We do not cover Guest houses/B&Bs
• • Trace and access
• • Replacement of bulbs or 3 pin plugs

• • Unlimited callouts
• • Expansion Vessel
• • PCB’s (Main Board)
• • Internal Pump
• • Manifold
• • Heat exchanger
• • Fan
• • Diverter Valve

• • Replacement or repair of thermostat and programmers
• • External Pump and Motorised Zone Valves
• • Repair or replacement of radiator valves
• • Repair or replacement of central heating pipe
• • Repair or replacement of external expansion vessels

• • We will carry out carbon monoxide test as part of your annual boiler service.

• • Unlimited callouts
• • Repairs to gas leaks on accessible gas pipes located inside your property, which supplies gas boiler and other gas appliances

• • Unlimited callouts
• • Repairs to the electric circuits
• • Repair to your fuse box
• • Repair or replace circuit breakers.
• • Repair or replace standard light switches, sockets, shower switch

• • Unlimited callouts
• • Repairs to leaking cold water pipe (after the main stop cock)
• • Repair to leaking hot water pipe or fittings

• • Unlimited callouts
• • Blocked or leaking internal kitchen or bath drain

• • A visual check of the boiler
• • The boiler being operated safely to identify any working faults
• • A flue gas analysis test
• • Opening and inspecting the boiler if necessary
• • Checking the flue and ventilation are in accordance with Gas Safety Regulations
• • Checking and adjusting the system pressure
• • Cleaning the condensate trap
• • Visually checking and bleeding the radiators, if necessary
• • A visual check of the hot water cylinder
• • Confirmation in writing that the service has been carried out

• • If your boiler is less than seven years old and we cannot repair it, we will replace the boiler.

• • Boiler repairs are limited to £250 for first 3 months of the cover
• • Pre-existing, system design or installation faults
• • Weather related faults
• • Repair or replacement of the boiler, if your boiler is over 7 years or more at sign up, should our engineer determine that the boiler is beyond economical repair or replacement parts are not available.
• • Faults caused by sludge in the central heating system
• • Faults caused by disconnection of electricity, gas or water services to you home.
• • Damage caused when you home is unoccupied for more than 28 days
• • We do not cover Guest houses/B&Bs
• • Trace and access
• • Replacement of bulbs or 3 pin plugs
• • Replacement of taps
• • External drainage
• • Replacement of toilets

• • Unlimited callouts
• • Expansion Vessel
• • PCB’s (Main Board)
• • Internal Pump
• • Manifold
• • Heat exchanger
• • Fan
• • Diverter Valve

• • We will carry out carbon monoxide test as part of your annual boiler service.

• • Up to 3 appliances are included (if there are more appliances, please contact us)
• • Boiler service
• • Carry out gas tightness check
• • Carry of flue gas analysis on boiler (where applicable)
• • Check working pressure of appliance (where applicable)
• • Check burner pressure and gas rate in accordance to manufacturers data badge
• • Check the flue and ventilation are in accordance with Gas Safety Regulation
• • Investigate any evidence of unsafe situations or operation and report to responsible person
• • Test flue performance to ensure removal of products of combustion
• • Check operation of all safety devices

• • A visual check of the boiler
• • The boiler being operated safely to identify any working faults
• • A flue gas analysis test
• • Opening and inspecting the boiler if necessary
• • Checking the flue and ventilation are in accordance with Gas Safety Regulations
• • Checking and adjusting the system pressure
• • Cleaning the condensate trap
• • Visually checking and bleeding the radiators, if necessary
• • A visual check of the hot water cylinder
• • Confirmation in writing that the service has been carried out

• • If your boiler is less than seven years old and we cannot repair it, we will replace the boiler.

• • Boiler repairs are limited to £250 for first 3 months of the cover
• • Pre-existing, system design or installation faults
• • Weather related faults
• • Repair or replacement of the boiler, if your boiler is over 7 years or more at sign up, should our engineer determine that the boiler is beyond economical repair or replacement parts are not available.
• • Faults caused by sludge in the central heating system
• • Faults caused by disconnection of electricity, gas or water services to you home.
• • Damage caused when you home is unoccupied for more than 28 days
• • We do not cover Guest houses/B&Bs
• • Trace and access
• • Repairs or replacement of boiler and heating controls

• • We will carry out carbon monoxide test as part of your annual boiler service.

• • Replacement or repair of thermostat and programmers
• • External Pump and Motorised Zone Valves
• • Repair or replacement of radiator valves
• • Repair or replacement of central heating pipe
• • Repair or replacement of external expansion vessels

• • Up to 3 appliances are included (if there are more appliances, please contact us)
• • Boiler service
• • Carry out gas tightness check
• • Carry of flue gas analysis on boiler (where applicable)
• • Check working pressure of appliance (where applicable)
• • Check burner pressure and gas rate in accordance to manufacturers data badge
• • Check the flue and ventilation are in accordance with Gas Safety Regulation
• • Investigate any evidence of unsafe situations or operation and report to responsible person
• • Test flue performance to ensure removal of products of combustion
• • Check operation of all safety devices

• • A visual check of the boiler
• • The boiler being operated safely to identify any working faults
• • A flue gas analysis test
• • Opening and inspecting the boiler if necessary
• • Checking the flue and ventilation are in accordance with Gas Safety Regulations
• • Checking and adjusting the system pressure
• • Cleaning the condensate trap
• • Visually checking and bleeding the radiators, if necessary
• • A visual check of the hot water cylinder
• • Confirmation in writing that the service has been carried out

• • If your boiler is less than seven years old and we cannot repair it, we will replace the boiler.

• • Boiler repairs are limited to £250 for first 3 months of the cover
• • Pre-existing, system design or installation faults
• • Weather related faults
• • Repair or replacement of the boiler, if your boiler is over 7 years or more at sign up, should our engineer determine that the boiler is beyond economical repair or replacement parts are not available.
• • Faults caused by sludge in the central heating system
• • Faults caused by disconnection of electricity, gas or water services to you home.
• • Damage caused when you home is unoccupied for more than 28 days
• • We do not cover Guest houses/B&Bs
• • Trace and access

• • We will carry out carbon monoxide test as part of your annual boiler service.

• • Unlimited callouts
• • Repairs to gas leaks on accessible gas pipes located inside your property, which supplies gas boiler and other gas appliances

• • Unlimited callouts
• • Repairs to the electric circuits
• • Repair to your fuse box
• • Repair or replace circuit breakers.
• • Repair or replace standard light switches, sockets, shower switch

• • Unlimited callouts
• • Repairs to leaking cold water pipe (after the main stop cock)
• • Repair to leaking hot water pipe or fittings

• • Replacement or repair of thermostat and programmers
• • External Pump and Motorised Zone Valves
• • Repair or replacement of radiator valves
• • Repair or replacement of central heating pipe
• • Repair or replacement of external expansion vessels

• • Up to 3 appliances are included (if there are more appliances, please contact us)
• • Boiler service
• • Carry out gas tightness check
• • Carry of flue gas analysis on boiler (where applicable)
• • Check working pressure of appliance (where applicable)
• • Check burner pressure and gas rate in accordance to manufacturers data badge
• • Check the flue and ventilation are in accordance with Gas Safety Regulation
• • Investigate any evidence of unsafe situations or operation and report to responsible person
• • Test flue performance to ensure removal of products of combustion
• • Check operation of all safety devices

• • A visual check of the boiler
• • The boiler being operated safely to identify any working faults
• • A flue gas analysis test
• • Opening and inspecting the boiler if necessary
• • Checking the flue and ventilation are in accordance with Gas Safety Regulations
• • Checking and adjusting the system pressure
• • Cleaning the condensate trap
• • Visually checking and bleeding the radiators, if necessary
• • A visual check of the hot water cylinder
• • Confirmation in writing that the service has been carried out

• • If your boiler is less than seven years old and we cannot repair it, we will replace the boiler.

• • Boiler repairs are limited to £250 for first 3 months of the cover
• • Pre-existing, system design or installation faults
• • Weather related faults
• • Repair or replacement of the boiler, if your boiler is over 7 years or more at sign up, should our engineer determine that the boiler is beyond economical repair or replacement parts are not available.
• • Faults caused by sludge in the central heating system
• • Faults caused by disconnection of electricity, gas or water services to you home.
• • Damage caused when you home is unoccupied for more than 28 days
• • We do not cover Guest houses/B&Bs
• • Trace and access
• • Replacement of bulbs or 3 pin plugs

• • We will carry out carbon monoxide test as part of your annual boiler service.

• • Unlimited callouts
• • Repairs to gas leaks on accessible gas pipes located inside your property, which supplies gas boiler and other gas appliances

• • Unlimited callouts
• • Repairs to the electric circuits
• • Repair to your fuse box
• • Repair or replace circuit breakers.
• • Repair or replace standard light switches, sockets, shower switch

• • Unlimited callouts
• • Repairs to leaking cold water pipe (after the main stop cock)
• • Repair to leaking hot water pipe or fittings

• • Replacement or repair of thermostat and programmers
• • External Pump and Motorised Zone Valves
• • Repair or replacement of radiator valves
• • Repair or replacement of central heating pipe
• • Repair or replacement of external expansion vessels

• • Up to 3 appliances are included (if there are more appliances, please contact us)
• • Boiler service
• • Carry out gas tightness check
• • Carry of flue gas analysis on boiler (where applicable)
• • Check working pressure of appliance (where applicable)
• • Check burner pressure and gas rate in accordance to manufacturers data badge
• • Check the flue and ventilation are in accordance with Gas Safety Regulation
• • Investigate any evidence of unsafe situations or operation and report to responsible person
• • Test flue performance to ensure removal of products of combustion
• • Check operation of all safety devices

• • A visual check of the boiler
• • The boiler being operated safely to identify any working faults
• • A flue gas analysis test
• • Opening and inspecting the boiler if necessary
• • Checking the flue and ventilation are in accordance with Gas Safety Regulations
• • Checking and adjusting the system pressure
• • Cleaning the condensate trap
• • Visually checking and bleeding the radiators, if necessary
• • A visual check of the hot water cylinder
• • Confirmation in writing that the service has been carried out

• • Unlimited callouts
• • Repair to leaking taps
• • Repair to running toilets
• • Syphons, valves and ball cocks

• • Unlimited callouts
• • Blocked or leaking internal kitchen or bath drain

• • If your boiler is less than seven years old and we cannot repair it, we will replace the boiler.

• • Boiler repairs are limited to £250 for first 3 months of the cover
• • Pre-existing, system design or installation faults
• • Weather related faults
• • Repair or replacement of the boiler, if your boiler is over 7 years or more at sign up, should our engineer determine that the boiler is beyond economical repair or replacement parts are not available.
• • Faults caused by sludge in the central heating system
• • Faults caused by disconnection of electricity, gas or water services to you home.
• • Damage caused when you home is unoccupied for more than 28 days
• • We do not cover Guest houses/B&Bs
• • Trace and access
• • Replacement of bulbs or 3 pin plugs
• • Replacement of taps
• • External drainage
• • Replacement of toilets

Our boiler service plan covers all of your routine services to extend your boiler’s life. A typical boiler service includes:

• • A visual check over of the boiler
• • Safely identifying any working faults
• • An analysis of the flue gas
• • Opening and checking the boiler if required
• • Checking the flue and ventilation are in compliant with Gas Safety Regulations
• • A check of the system pressure, and adjustments if needed
• Cleaning the condensate trap
• • Checking and bleeding the radiators, if needed
• • Checking the hot water cylinder
• • Written confirmation that the service has been completed

Our gas safety inspection plan covers all of your routine gas checks to protect your home from gas leaks. A typical gas check includes:

• • Up to three appliances are included (please contact us if you have more appliances)
• • Gas tightness check
• • Flue gas analysis on boiler if required
• • Working pressure checks on appliances if required
• • Checking burner pressure and gas rate are compliant with manufacturers data badge
• • Checking the flue and ventilation are compliant with Gas Safety Regulation
• • Investigating evidence of unsafe situations or operation, and reporting to the responsible person
• • Testing the flue performance to ensure removal of products of combustion
• • Checking all safety devices

Your annual boiler service will be completed with the gas safety check and includes:

• • A visual check over of the boiler
• • Safely identifying any working faults
• • An analysis of the flue gas
• • Opening and checking the boiler if required
• • Checking the flue and ventilation are compliant with Gas Safety Regulations
• • A check of the system pressure, and adjustments if needed
• • Cleaning the condensate trap
• • Checking and bleeding the radiators, if needed
• • Checking the hot water cylinder
• • Written confirmation that the service has been completed